Stephanie Hart

Vice President of Manufacturing , Nestlé USA - Ice Cream

Stephanie Hart
Vice President of Manufacturing
Nestle USA - Ice Cream


1. Why did you choose a career in manufacturing?

After graduating from college with a degree in Chemical Engineering I did not know definitively that I would go into manufacturing. However, after hearing about Nestle and the breadth of opportunities for career growth that were offered, I knew that is where I needed to be. The rest is history…

2. What are the main responsibilities in your role?

In my role as the Vice President of Manufacturing for Ice Cream, I am ultimately responsible for ensuring the Safety of our employees, the Quality of our great tasting ice cream and the production of our products so that both our customers and consumers are delighted.

3. What are your three biggest challenges on a daily basis?

My three biggest challenges on a day-to-day basis are:

1. Coaching my team to ensure that they have the right tools and support to deliver exceptional results
2. Managing time and attendance at meetings and respectfully removing myself from meetings where I do not believe that add value to me or the organization
3. Properly navigating through a highly matrixed organization (communication, alignment, etc)

4. With regards to your session, what would you describe as the key obstacle in improving people engagement?

One of the key obstacles to improving people engagement is coming to the realization that EVERY person has the capacity to learn and can be coached

5. Throughout your career, you have worked in Europe and Australia, what key difference(s) have you seen between different countries and sites?

It’s wonderful working for a company that has such great breadth and depth. As an organization we are in virtually every country in the world. The Nestle culture is very strong and the values in all of our markets is consistent. Based on my own experiences the primary differences between the countries that I have worked (Europe, Australia and US) is more related to local traditions and behaviours versus that which we see within Nestle. Again, the culture of our organization is quite strong.

6. How do you see the food and beverage manufacturing industry changing in the next few years?

I believe that the food and beverage manufacturing industry will have to shift from ‘high volume, low cost lines’ to ‘highly flexible, competitive costed’ lines. With the increased number of small business and the consumers desire to have products whenever and however they want; we need to transform our traditional thinking into one that is more adaptable to the technological shift of digital and ecommerce with the ability to have packaging solutions that fit any consumer need.

Stephanie will be speaking at the 2018 American Manufacturing Strategies Summit. See the program here.